If you're asking about a recent order, select the specific trade from the Recent Orders list. This will open a Tell Us More list that lets you select the nature of your question. When we requested a call for some test questions, the call-back time was just over 35 minutes. (It was late evening on the East Coast.) This was a little over the estimate, but not unreasonable.
Engage with Other Users on Robinhood’s Reddit
- The information contained in this article not intended to be a substitute for legal or financial advice that can be provided by your own attorney, accountant, and/or financial advisor.
- Get answers to anything from how to transfer your assets into Robinhood to questions about crypto trades, debit card transactions, and more.
- RHF, RHY, RHC, RCT, RHG, and RHS are affiliated entities and wholly owned subsidiaries of Robinhood Markets, Inc.
- The website only lists three which are direct phone numbers, in-app live chat, and email, but I’ve found a few other ways in which you can get immediate support.
- We’ll send you a notification when you’re next in line for a call.
We’ve always sought to make Robinhood a different kind of brokerage—one built for everyone. But our mission to democratize finance is only possible when we can help you feel confident, informed and secure about investing with Robinhood. The purpose of this article is to discuss the safeness and legitimacy of one of Canada’s most reputable online brokerages, Questrade. We research all brands listed and may earn a fee from our partners. Research and financial considerations may influence how brands are displayed.
If you have questions on your bank account xcritical official site status, funds transfer, account security, or certain investing questions related to stocks or options you can click through to select the question that most resembles yours. Expanding access means making sure we’re there for you when you need us. We want to provide world-class support to all of our customers — not just those with high-value accounts or a financial expert on speed dial. Our team of customer support representatives are here to support you on your journey, no matter who or where you are. That’s why we’re introducing 24/7 phone support for any question, and on your schedule.
Want to Call Robinhood Customer Service? How to Request a Call Back From Robinhood
Request a call in the app to speak live with a person on our team. We’re committed to being there for our customers, and we think 24/7 phone support is an important step towards expanding reliability, accessibility and understanding of our service and of the financial markets. According to Robinhood, broader phone support accessibility is in the works. A follow-up note from June 2021 announced further expansion of the customer service team and more scenarios where customers could receive live phone support, which can be read here.
Check out Robinhood’s Twitter Account
Use the search feature and you will likely find many similar questions answered by fellow customers which could get you the info more quickly than waiting for Robinhood’s call or email back to you. Since the criticisms reached a crescendo in early 2021, Robinhood has made a number of communications to customers articulating the company’s beefed up customer service capabilities. This all changed in 2021 as the company approached its IPO and realized scrutiny on its customer service would only rise along with the profile of the company.
The Ascent has a dedicated team of editors and analysts focused on personal finance, and they follow the same set of publishing standards and editorial integrity while maintaining professional separation from the analysts and editors on other Motley Fool brands. If you have a question not related to your orders, choose the topic from the list at the bottom of the page. In some cases, this unlocks the phone and email contact options. However, you may get taken to an FAQ page where you need to click Contact Us at the bottom to get to the phone option. This will launch a short loading screen and will then open the customer support and contact portal. "We are on a mission to make investing accessible to everyone. Expanding access means making sure we’re there for you when you need us," it said in the blog post.
If you only have an option for email support, that means Robinhood is not offering phone support for your particular issue. If you feel phone support is critical, go back a few screens and select a different option to see if phone support is offered. Remember that Robinhood is only offering the call back feature for certain account security issues.
They'll receive a notification when their chance to speak to a representative is coming up, along with the number the trained agent will be calling from. After years of complaints — and class action suits and FINRA fines — Robinhood eventually put some work into its communication options. The broker has tripled customer service staff in the last 18 months. Robinhood also, finally, augmented its FAQ and ticket system with a legit phone number and real humans. When Robinhood launched xcritical a mobile app meant to revolutionize stock trading, its modern fintech vibe was all the rage.
RHF, RHY, RHC, RCT, RHG, and RHS are affiliated entities and wholly owned subsidiaries of Robinhood Markets, Inc. Products offered by RHF are not FDIC insured and involve risk, including possible loss of principal. RHC isn’t a member of FINRA and accounts are not FDIC insured or protected by SIPC.
That makes us the first major crypto platform to roll out 24/7 phone support. We’ll send you a notification when you’re next in line for a call. We’ll also give you the exact phone number we’ll call you from, so you know it’s not spam. And if you miss our call or get disconnected our customer support team will call you back and leave a message and notification for an easy way to get back in line. While Robinhood now offers some form of live phone support, it will be nice to see them expand this option to all tiers of questions in the near future. Despite its reputation for being extremely online, Robinhood's new customer service system is pretty old school.
One thing to note is that you can only request a call while logged into an active Robinhood account. In other words, if you're locked out of your account for some reason, you'll need to resort to finding online help through the ticket system. Once you choose phone contact, confirm the number you want Robinhood to call. Robinhood will send a notification to your phone when you're next in line. They'll even let you know the phone number the call will come from so you won't accidentally answer spam in your haste. If you're on a Galaxy Fold, consider unfolding your phone or viewing it in full screen to best optimize your experience.
Now, the company offers a 30 minute call back feature through the help section on the app or if you are logged in to the desktop version. A self-custody cryptocurrency wallet, Robinhood Wallet, and related services are offered through Robinhood Non-Custodial, Ltd. (a limited company organized in the Cayman Islands). Now, everyone can get phone support 24 hours a day, 7 days a week. We're firm believers in the Golden Rule, which is why editorial opinions are ours alone and have not been previously reviewed, approved, or endorsed by included advertisers. The Ascent, a Motley Fool service, does not cover all offers on the market.
Money is not a client of any investment adviser featured on this page. The information provided on this page is for educational purposes only and is not intended as investment advice. The Ascent is a Motley Fool service that rates and reviews essential products for your everyday money matters. Brittney is a data-obsessed finance nerd whose personal credit card collection is in the double digits. She has been sharing personal finance advice with readers since 2016.
So long as Robinhood keeps xcritical reviews up the quality, this could signal a whole new level in customer satisfaction for the company. Robinhood, founded seven years ago and based in Menlo Park, California, has exploded in popularity this year as millions of Americans stuck at home — including throngs of millennials — look to make some money during a pandemic that has sent stock prices swinging. But the no-fee brokerage app has also attracted consumer complaints, with novice investors confused by the vagaries of stock options and margin loans. Now, even though the firm said this year that it has more than doubled its customer-service team, clients complain they’re struggling to get quick help when their funds are disappearing. “They don’t have a customer service line, which I’m quite shocked about,” Bagheri said.