The player out of Portugal got asked a withdrawal below two weeks just before submission their ailment. The ball player stated that they had perhaps not emu casino received the withdrawal out of 500 EUR, questioned may 26th, despite getting the required documents for the local casino. The fresh Problems People had intervened and presented on the local casino, and therefore stated that the newest fee got processed to their stop. After detailed communication, the new gambling establishment had offered a plus because the compensation, but the athlete insisted to your lead payment of the profits. The new complaint try at some point signed since the 'Resolved' from the Grievances Party, appearing your gambling establishment had fulfilled the financial obligation. The player from Greece had been worried about a withdrawal one to try delay through the stated handling time of 1-three days from the terms and conditions.
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The player had verified one his detachment consult had been pending since the March twelfth in which he was not asked for people confirmation. We had told the gamer to wait for 14 days away from the new go out from their detachment request ahead of i intervened. After stretching the fresh prepared months for another few days, the player had verified you to definitely their withdrawal thing are solved.
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The gamer from Slovenia had requested a detachment below a couple days ahead of submitting the fresh complaint. The ball player had conveyed matter along the decelerate, bringing-up one customer support are unaware of the problem. However, the challenge is actually resolved if pro acquired its detachment. I marked the brand new criticism since the 'resolved' within our program after the winning resolution. The ball player of Greece was awaiting a withdrawal for less than 2 weeks. The fresh Problems Group got advised the ball player one to detachment running you'll consume so you can 14 days due to you are able to KYC verification otherwise highest detachment demand frequency.
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The gamer out of Greece encountered a delay withdrawal away from 150 euros that were pending for 15 months. Despite called Sportaza customer support, the problem remained unsolved. The brand new ailment is escalated to the Problems Team, and therefore presented to your casino to your player's account. The fresh casino then confirmed that detachment demand was finished.
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